Shipping, Returns & Exchanges
RETURNS & EXCHANGES
- All customers must return their items within 14 days of the date shown on their dispatch email to be eligible for either a full refund or exchange.
- Exchange is only available for U.K. customers only
- All items must be unworn and unwashed.
- All items must have all tags attached.
- Refunds for sale items are not accepted.
- All items must be returned in their original packaging.
- We do not offer free returns postage, therefore all customers are liable for their own postage costs.
- We do not refund shipping costs.
- All customers must complete and insert their return slip when returning their items. Please specify whether it is a return or exchange.
- All customers are responsible for checking available sizes before send their product for an exchange. We may have to send it back to you and ask you to cover the delivery costs.
- If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
- All products are at the responsibility of the customer until they have been delivered to us.
Please contact us at sales@havnclo.com for a returns form.
HAVNCLO retains the right to reject exchanges or returns that do not comply with our established exchange and return policy.
The following products can NOT be returned:
- Showing signs of being worn, washed, modified or damaged in anyway will not be eligible for refund.
- If they are marked, soiled, stretched, bleached or damaged in anyway.
- If they are scented with aftershave, perfume, deodorant or smoke.
SHIPPING
- All orders will be dispatched within 5 working days and will always be sent via tracked shipping.
- In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of re-delivery.
- We are not responsible for any orders which are damaged during delivery.
- Once the products have dispatched from out office. All orders are completely out of our control. It is the customers responsibility to be present in receiving the order
CUSTOMS
- Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed and this is the responsibility of the customer. Please check with your local customs office for further information. Being a new & small brand we are unable to cover any extra customs fees.